Mergers and Acquistions News
Categories: BPO
February 4th 2009, 17:33PM
HCL Technologies has signed a deal to provide telecoms giants Nokia with helpdesk and desktop management outsourcing services.
The IT services provider will work across Nokia's operations - which span over 70 countries - utilising HCL's centres in Finland, Poland, China, US and India.
HCL will provide Nokia with a variety of specialist IT services, including workstation security management, creation and maintenance, workstation packaging and onsite support services.
It will also encompass multilingual helpdesk services in 13 languages.
Liselotte Hagertz Engstam, vice-president and head of the Nordic region at HCL Technologies, commented: "Nokia has a very large footprint across the world and a much diversified end user base.
"Through this engagement we will aim to deliver a predictive, highly optimised and standardised end user computing experience to its end users."
Indian-based HCL provides "transformational outsourcing" to international clients in a variety of fields - their services includes software, remote infrastructure management, engineering and BPO.
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